At The Gallery Warehouse, we always respect our customers’ privacy. Our Privacy Policy tells you how and when we collect personal information about you; whether it’s in our stores, online or over the phone. And about how we use, store or distribute that information.

Now for the details

Now for the details At The Gallery Warehouse, we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, used, stored, and distributed by our staffs. This policy also applies to The Gallery Warehouse's web site: www.thegallerywarehouse.com.au The Gallery Warehouse is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. For more information, visit www.privacy.gov.au

Collection and use of personal information

The Gallery Warehouse collects limited personal information such as title, name, contact details (address, phone and fax) and e-mail address. We only collect personal information when you knowingly provide it. For example, we may request personal information from you when you:

• order goods that require delivery;
• contact us for further information;
• participate in surveys and other types of research;
• enter a promotion, sweepstake, or contest hosted by The Gallery Warehouse
• subscribe to our mailing list;
• register your details on our web site;
• ask for a quote to be prepared;
• submit a job application or résumé
• other information we may collect

For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you.

To evaluate the effectiveness of our online advertising (including clickthroughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.

Use of cookies

The Gallery Warehouse uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you.

Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.

How we use your information

• to complete a transaction.
• to deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.
• to keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to "opt-out" from this activity at any time.
• to enhance your customer experience in store and help us complete your transactions faster.
• for planning, product development or research purposes.

Disclosure of personal information

The Gallery Warehouse uses your information to better understand your needs and provide you with better service. Specifically, we use personal information:

• we will only send your personal information to other organisations when:
• we have your consent to share the information;
• we need to share your information in order to provide the product or service you have requested;
• we need to send your information to companies that are contracted e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or
• we are required or authorised by law to disclose the information.

Access and correction

You can have access to the personal information we hold about you. Should you wish to access this information, please contact our Customer Service on the details below. Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact our Customer Service Officer if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information. No fee applies to the correction or access of your personal information.

Third-party web sites

Links to third party web sites on www.thegallerywarehouse.com.au are provided solely as a convenience to you. If you use these links, you will leave The Gallery Warehouse site. The Gallery Warehouse is not responsible for any of these sites, their content or their usage of your personal information.

Unsubscribe

At The Gallery Warehouse we only want to communicate with you if you want to hear from us. In the case of direct marketing you are able to "unsubscribe" at any time, for any reason. “Opting out” means that you would like to be removed from all of our mailing lists. You can do so by contacting our Privacy Officer on the details below.

Security

The Gallery Warehouse is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

Changes to this statement

The Gallery Warehouse may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our website on this page.

Contact

For any further queries relating to your personal details or The Gallery Warehouse's Privacy Policy please contact our Privacy office on the details below: