Store and Services

Can we make purchases over the phone?

Do you provide delivery services?

Can you deliver outside your delivery area?

Can you send more information or a printed catalogue of your products?

Are the products available when purchased? Are there any waiting time?

What are the warranties on your products?

Do the products come flat packed? Does it need assembling?

What do I need to assemble the furniture? Is it easy to assemble?

Can I have my furniture already assembled?

Is The Gallery Warehouse a franchise business?

It is possible to make purchases over the phone by simply call your nearest store. Simply have your credit card ready. We do provide delivery service within the Sydney metropolitan area. There is additional charge for delivery, depending on the delivery address. Please contact our store to make sure whether your delivery address is within our service area and associated charges. We can arrange for some quotes for a courier or other delivery service company to deliver to your address. There is no extra cost and payment can be forwarded directly to your chosen courier/delivery service company. We can send more information and catalogue, please contact us for your preferred mailing address. Most of the products are available when purchased. However there can be some items which may not be readily available. In such case it should not take any longer than 10 weeks to deliver, providing that it is in our collection and not a discontinued product. We provide warranties for all of our furniture ranging from 12 months to 5 years. For detailed information on what is and what is not covered under the warranty, please follow link to terms and condition. Please see table below.

Product Line	Warranty Period	Terms and Condition
In-house Collection	12 months	click here
In house Premium Collection	3 years	click here
Wintons Teak	5 years	click here

Most of our product comes flat packed for easier storage and delivery. However, not all flat packed products require assembly. This is because they are foldable or retractable and as such their packaging comes flat packed. As assembly requirement varies form one product to another, please contact our store for details of packaging and assembly requirement. We design our knock down mechanism so that it is easy to assemble. You only need common household tools, such as spanner and screw drivers. All the instruction and parts required for assembly are already inside the packaging. Just follow the instruction. We provide assembly services at an extra charge for both pick up and delivery service. Please contact our nearest store for details. The Gallery Warehouse is not a franchise business and all of our store and business is under one company.